Returns Policy

You can return eligible, unused items within 30 days of delivery. Hushroom Club members have an extended 60-day window. Items must be unused, in original condition and in their original packaging.

• Acoustic panels, felt tiles or foam that have been cut, trimmed or peeled and stuck to a surface — for hygiene and re-use reasons these are non-returnable once used.
• Items returned without their original packaging or showing signs of installation.
• Room Studio quarterly items that have already shipped as part of an active membership.

If an item arrives faulty or damaged, contact us within 30 days and we will arrange a replacement or refund at no cost to you. This does not affect your statutory rights.

Email support@sonicpulseuks.shop with your order reference and the items you wish to return. We will send return instructions and the address. Please do not send items back before contacting us.

For change-of-mind returns you cover the return shipping. For faulty, damaged or incorrect items we cover it. We recommend a tracked service, as we cannot refund items we do not receive.

Once we receive and inspect your return we issue a refund to your original payment method, usually within 5–10 business days. See the Refund Policy for details.

Nothing in this policy limits your statutory consumer rights, including any cooling-off rights that apply in your country of residence. Governing law: England and Wales, United Kingdom.