Support
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Answers to common questions, plus fast ways to reach a real person about orders, delivery, returns and getting your room sounding right.
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Orders, products and general questions.
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Frequently asked
Will these panels soundproof my room?+
No. Acoustic treatment absorbs echo and reverb inside a room so it sounds cleaner. It does not block sound travelling to or from other rooms, and we never claim complete soundproofing or a specific decibel reduction.
Do I need to drill or build anything?+
No. Everything is stick-on, hang-up or place-down. Test one adhesive pad on your wall first, and for hung items assess the hook and weight yourself.
Can I use these in a rental?+
Yes — the stick-on and freestanding items are designed for renters. Get your landlord's permission before fixing anything, and test adhesion first as residue depends on the wall.
How long does delivery take?+
Orders are processed in 1–2 business days. Delivery is typically 3–7 business days domestically and 7–20 internationally. See the Shipping & Delivery policy for detail.
What if an item arrives damaged?+
Email us within 30 days with your order reference and we'll arrange a replacement or refund at no cost to you.
How do returns work?+
Unused items in their packaging can be returned within 30 days (60 for members). Cut or peel-and-stuck acoustic items can't be returned once used.
Absorption, not soundproofing
Our acoustic products absorb echo and reverb inside a room so it sounds cleaner. They do not block sound travelling to or from neighbouring rooms (that is sound insulation), and we make no specific decibel-reduction promises.
Where a supplier publishes an NRC or absorption coefficient, we quote it with its test conditions. Real-world results vary with room size, how much material you use, and frequency.
Fire safety
Foam and fabric products can be flammable. Keep them away from open flame, halogen lamps and hot appliances. Never cover heat vents, smoke detectors or electrical sockets. Where a product carries a supplier fire or flammability rating, we quote it as provided.
Reach the team
Email support@sonicpulseuks.shop or call +44 7250006658. We reply worldwide by email, Monday to Friday.
SONIC PULSE LTD · 29 Balvie Road, Milngavie, Glasgow, Scotland, G62 7EH, United Kingdom